Jelena Janković

Key Responsibilities Visitor Management: Greeting, welcoming, and directing visitors appropriately. Communication: Answering, screening, and forwarding incoming phone calls while providing basic information when needed. Clerical Support: Handling daily mail/deliveries, filing documents, and maintaining office security by following safety procedures (e.g., monitoring logbooks). Scheduling: Organizing meeting rooms and managing calendars for executives or departments. Customer Service: Addressing client inquiries and resolving issues with a professional and calm demeanor.

Customer Assistance: Welcoming customers to the store and answering their queries regarding fashion trends, sizing, and stock availability. Personal Styling: Providing honest and constructive feedback to customers on style and fit to enhance their shopping experience. Sales & Targets: Actively working to reach daily and monthly sales targets through upselling and cross-selling. Visual Merchandising: Maintaining a clean and organized shop floor. Folding clothes, steaming garments, and ensuring mannequins look professional. Inventory Management: Assisting in restocking items from the warehouse and participating in stocktakes (inventory counts). Transaction Handling: Processing payments via POS (Point of Sale) systems, handling returns, and gift-wrapping.

Skin Consultation: Analyzing clients' skin types and conditions to recommend the most effective products or treatments. Treatment Application: Performing beauty services such as facials, eyebrow shaping, tinting, or makeup application (depending on certifications). Product Expertise: Maintaining in-depth knowledge of skincare ingredients, makeup techniques, and the latest beauty trends. Sales & Advice: Demonstrating products to customers and explaining their benefits to drive sales and meet targets. Client Relationship Management: Building long-term relationships with clients by maintaining detailed records of their preferences and treatments. Hygiene & Safety: Ensuring all tools and workstations are sanitized and meet health and safety regulations.

Expert Consultation: Providing detailed information about gemstones, precious metals (gold, platinum, silver), and luxury watch movements. Diamond Grading Knowledge: Explaining the 4Cs (Cut, Color, Clarity, and Carat weight) to help customers make informed decisions on diamonds. Sales Excellence: Meeting and exceeding sales goals by building rapport and identifying the client's emotional and financial needs. Inventory Handling: Managing high-value stock with extreme care, including displaying items, performing inventory counts, and ensuring security protocols are followed. After-Sales Service: Assisting with repairs, cleaning services, resizing, and professional appraisals. Custom Orders: Working with clients to design bespoke (custom-made) pieces, from the initial sketch to the final product

Sales Leadership: Leading by example on the sales floor, closing high-value deals, and coaching staff on advanced sales techniques and product knowledge. Operations Management: Overseeing daily opening and closing procedures, including safe counting and high-value inventory reconciliation. Team Supervision: Assisting in scheduling, training new employees, and monitoring staff performance to ensure exceptional customer service. Inventory Control: Managing stock levels, coordinating repairs, and ensuring that all jewelry displays meet the brand’s visual merchandising standards. Security & Compliance: Enforcing strict security protocols to prevent loss and ensuring all transactions comply with legal and company regulations. Clienteling: Developing and maintaining a "black book" of VIP clients, organizing private viewings, and managing long-term customer relationships.